Gypsy Collective is looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.
📅 Your daily adventures include:
- Making outgoing calls according to assigned tasks and scripts;
- Informing players about available bonuses, promotions, and special offers;
- Assisting players with failed payments and basic account-related issues;
- Handling first-line customer requests and providing timely support;
- Maintaining daily reports on call results and activities in the required format;
- Participating in daily team meetings and discussing call performance metrics;
- Ensuring a friendly, professional, and helpful communication style in every interaction;
- Escalating more complex cases to relevant teams when needed.
Requirements
🧭 What makes you a great match:
- Excellent spoken English (C1/C2) — you feel confident on calls;
- Strong communication skills and active listening;
- You’re comfortable talking to new people and keeping conversations engaging;
- Customer-oriented mindset and positive attitude;
- Previous experience in a call center or customer support is a plus, but not required;
- Extroverted personality — you get energy from communication;
- Ability to follow scripts while staying natural and flexible in conversation.
Benefits
- 💸 Flexible payment options: choose the method that works best for you.
- 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
- 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
- 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
- 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
- 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
- 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.