Customer Service Operations Associate

As a Customer Service Operations Associate, you will be responsible for resolving complex user inquiries and ensuring the accuracy and integrity of transactions across our platform. You will work cross-functionally with Publishers, Affiliate Networks, client-facing teams, and Engineering to investigate issues, reconcile discrepancies, and improve the overall customer experience.

This is a highly collaborative, detail-oriented role for someone who thrives in problem-solving environments and is motivated to improve systems and processes at scale. This position is based out of Button’s New York City hub, with three days in office each week.

AS A CUSTOMER SERVICE OPERATIONS ASSOCIATE, YOU WILL:

• Own end-to-end resolution of user inquiries across Button’s platform
• Investigate, track, and reconcile missing claims and transaction discrepancies
• Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders
• Review and approve transactions based on validated claims and supporting data
• Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently
• Partner with Engineering to escalate, troubleshoot, and resolve technical issues
• Analyze trends in customer inquiries to identify root causes and recurring issues
• Identify inefficiencies in support workflows and propose scalable improvements
• Contribute to documentation and development of operational best practices

WE LOOK FOR TEAMMATES WHO HAVE:

• 1–3 years of experience in customer support, operations, or a related role
• Familiarity with or strong interest in the affiliate marketing ecosystem
• Strong technical proficiency and comfort working with data and systems
• Excellent written and verbal communication skills
• High attention to detail and strong problem-solving abilities
• Ability to manage multiple workflows and prioritize effectively
• Comfort working cross-functionally with both technical and non-technical teams
• A proactive, ownership-driven mindset with a focus on continuous improvement

COMPENSATION & BENEFITS:

Button’s total compensation package includes a base salary competitive with what is offered by similar companies in major US markets. The salary range for this role in the United States is expected to be between $60,000 - $80,000 (offered salary is based on a number of factors including skills and experience relative to the job description listed above).

In addition, Button provides employees with a 401(k) plan and automatically contributes 3% of an employee’s salary annually. We also want our employees to be well-rested and live balanced lives—Buttonians enjoy unlimited time off (including birthdays off) and Summer and Winter Breaks which allow the entire company to take a breath and recharge, as well as an employee assistance program.

For many of the health, vision, and dental insurance plans offered by Button, the company covers 100% of the premiums for employees and 80% for dependents. Button offers all employees and their dependents complimentary memberships to One Medical as well as a monthly stipend for mobile phone/internet and an annual lifestyle stipend. Button also offers employees in select markets “All Access” memberships to WeWork as well as regular “coworking days” and social events.