Job Summary
The Discharge Coordinator/Case Manager is responsible for coordinating hospital’s Case Management for patients with the goal of providing effective discharge planning to reduce recidivism. Assesses, plans, implements, coordinates, monitors, and evaluates options to facilitate the continuum of care including follow-up appointments, housing, and transportation arrangements upon discharge.
Essential Duties:
- Access to daily admission report with purpose of effectively meeting new patients to coordinate discharge planning.
- Meet with patients/ contact patient guardian to complete required activities i.e. obtain collateral information regarding living arrangements, patient request and MD ordered activities.
- Educates patients regarding effective allocation of community mental health resources while encouraging provision of high quality patient care.
- Document appropriately gained legal authority to communicate with family members to gain collateral information through ROI.
- Notify appropriate person of any patients needing to be court ordered due to inability to obtain consent for treatment.
- Discuss alternative interventions needed for safe discharge to community.
- Become aware of projected length of stay based on treatment team meetings.
- Complete insurance bridges as appropriate and communicate with insurance case managers regarding updates, incidences, and discharge planning.
- Attend Discharge and Treatment Team meetings and all meetings relative to case management/ social functions.
- Documents clearly and concisely all required documentation i.e. contacts and information of the patient’s case management process on the appropriate chart forms.
- Maintains current knowledge of case management/social services, discharge planning, and stay abreast of hospital programs and services provided.
- Suggests and introduces new methods and techniques to leadership.
- Develops and maintains therapeutic relationships with clients serving as a role model for clients by demonstrating positive, proactive, and respectful communications.
- Performs related duties, as requested.
- Upholds the Organization's ethics, values and customer service standards.
Requirements
Education and/or Licensure – Bachelor’s degree in field of Social Work or Social Services – or a minimum of two (2) year’s equivalent work experience required.
Experience – One (1) years experience in a psychiatric health care facility, direct practice in mental health treatment, experience in crisis intervention and customer service preferred.
Additional Requirements – Bi-lingual English/Spanish preferred but not required.
Benefits
Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.