Position Summary
Broadvoice is seeking a highly motivated and technically driven Sales Engineer to support and expand our presence in the Iberian market. In this strategic pre-sales role, you will act as the technical authority supporting the sales team, designing tailored Contact Center solutions, and driving revenue growth through customer-centric innovation.
You will collaborate closely with Sales, Product, and Engineering teams to deliver compelling technical proposals and ensure successful solution positioning across enterprise and public sector clients.
Key Responsibilities
- Lead the technical pre-sales process for Contact Center solutions.
- Conduct in-depth discovery sessions to gather business and technical requirements.
- Design scalable and customized Contact Center architectures aligned with customer needs.
- Deliver impactful technical presentations, demonstrations, and proofs-of-concept.
- Translate customer requirements into detailed technical and commercial proposals.
- Support pricing strategy with accurate technical scoping.
- Identify product gaps and recommend new features or enhancements within Contact Center solutions.
- Act as a trusted advisor to customers on best practices in voice, cloud, and IP communications.
- Support project handoff to implementation teams, ensuring technical accuracy and feasibility.
- Partner with Sales to support national growth initiatives.
- Provide technical enablement to internal stakeholders when needed.
- Travel as required to support customers and business development efforts.
Qualifications
- Bachelor’s degree in Engineering, Telecommunications, Systems, or related field.
- Proven operational experience in Contact Center environments (mandatory).
- Strong understanding of:
- Windows and operating systems
- Databases
- Voice over IP (VoIP)
- Networking and IP protocols
- Scripting tools
WHY BROADVOICE
🚀 Grow Your Career
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🏡Enjoy Flexibility
We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.