Job Description:
Genesis Orthopedics & Sports Medicine is seeking a highly motivated, detail-oriented Growth Operations Associate to support our expanding operations and lead growth-focused initiatives across the organization. This role is ideal for a dynamic, resourceful individual who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about making a meaningful impact in healthcare delivery.
Key Responsibilities
Operational Support
- Improve and streamline internal workflows to drive operational efficiency across departments.
- Manage internal systems such as EPIC and CRM platforms to track leads, referrals, and key growth metrics.
- Develop, document, and standardize operational processes and best practices.
Business Development
- Partner with leadership to identify and evaluate opportunities for market expansion and revenue growth.
- Conduct market research and data analysis to support strategic planning and business decisions.
- Monitor performance metrics and deliver insightful reports and recommendations.
Marketing & Outreach
- Collaborate with the marketing team to develop and execute campaigns aimed at acquiring new patients.
- Maintain and strengthen relationships with referral sources, partners, and external stakeholders.
- Track outreach efforts and performance, providing data-driven insights to optimize strategies.
Project Management
- Oversee growth-related projects from initiation to completion, ensuring alignment with organizational goals.
- Provide regular updates on project progress, roadblocks, and key milestones to stakeholders.
Administrative Support
- Coordinate and schedule meetings, events, and stakeholder follow-ups.
- Assist with other growth-related tasks and special projects as needed.
Requirements
What We're Looking For
- Strong organizational and analytical skills
- Excellent communication and teamwork abilities
- Familiarity with CRM platforms and healthcare systems (experience with EPIC is a plus)
- A proactive and solutions-oriented mindset, fueled by a passion for healthcare innovation
Qualifications:
- Education: Bachelor’s degree in business, healthcare administration, operations, or a related field.
- A minimum of 2 years in operations, business development, or a comparable role.
- Experience in the healthcare or medical industry is highly desirable.
Skills:
- Proficiency in CRM systems, spreadsheets (Excel/Google Sheets), and data analysis tools.
- Outstanding communication and interpersonal skills.
- Strong organizational skills and ability to multitask effectively.
- Analytical thinker with a focus on solving problems and enhancing processes.
- Capable of working both independently and as part of a dynamic team.
- Preferred: Familiarity with Lean Six Sigma or other process improvement methodologies.
Benefits
Why Join Genesis Orthopedics & Sports Medicine?
At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.
Why Choose Genesis?
- Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration.
- Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses.
- Career Growth – Access pathways for professional development and advancement within our innovative practice.
- Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.
Apply today and be part of something truly transformative at Genesis Orthopedics & Sports Medicine.