Care Coordinator/Staffing Specialist

We are seeking a detail-oriented and responsive After-Hours Care Coordinator/Staffing Specialist to support a U.S.-based healthcare services organization. In this role, you will manage urgent staffing needs, coordinate schedules, and ensure seamless service delivery outside of regular business hours. This position is ideal for someone who thrives in fast-paced environments and can prioritize effectively.

Duties / Task to perform

• Review and process all scheduling requests received after business hours
• Staff permanent and fill-in cases based on operational procedures
• Ensure all cases are fully staffed before scheduled service start times
• Manage incoming after-hours calls from patients, caregivers, and partners
• Document all activities, updates, and unresolved issues accurately
• Submit end-of-day reports summarizing calls, actions taken, and pending items
• Communicate effectively with internal teams to ensure continuity of care
• Escalate urgent or complex issues when necessary

Requirements

• Experience in staffing, scheduling, or healthcare coordination (preferred)
• Strong ability to multitask and prioritize urgent requests
• Excellent communication skills (verbal and written)
• High attention to detail and accuracy in documentation
• Ability to follow structured processes and procedures
• Comfortable handling phone-based communication professionally
• Basic computer skills and ability to navigate scheduling systems

Schedule: Sunday (8am - 8pm EST) Monday to Thursday (3pm - 10pm EST)

Benefits

• Competitive pay in US Dollars.

• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.'

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.