Direct Debit & Membership Administrator - Part Time - New Forest

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

About the Role

As a Direct Debit & Membership Administrator you will be responsible for managing all direct debit payments and membership administration across the contract. You will play a key role in ensuring payments are processed accurately, membership records are maintained correctly and customers receive a high standard of service. You will also manage the Gladstone system, supporting centre teams and managers with pricing and product changes and reporting.

Key Responsibilities

• Accurately process all Direct Debit payment transactions for Leisure Centres within the contract.
• Manage the BACS payment system, monitoring arrears and following agreed debt collection procedures.
• Complete the monthly electronic Direct Debit run, ensuring all customer amounts are correct.
• Handle customer enquiries relating to memberships and payments via telephone, email or letter.
• Communicate effectively with centre staff and customers to resolve membership and payment queries.
• Collate and provide sales and cancellation statistics for management teams.
• Liaise with the Sundry Debtors department regarding non payment of memberships.
• Monitor memberships that are temporarily frozen or suspended.
• Manage all Gladstone system updates, including price points, product changes and other amendments as requested by management.

If you’re organised, enjoy delivering great customer service and like working with others, we’d love to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 16 hours a week, Monday - Friday

Requirements

• Experience of processing Direct Debit payments and working with customer accounts.
• Confident in delivering excellent customer service, ideally with face to face experience.
• Highly organised with strong attention to detail and accuracy.
• Professional, motivated and able to build effective working relationships across teams.
• Flexible and adaptable with the ability to manage multiple tasks to deadlines.
• Experience with membership systems such as Gladstone is desirable but not essential.

• Mobility to travel across sites is desirable but not essential.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)

• Incremental holidays

• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.

• Company pension

• Various insurance and saving schemes

• Financial advice

• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)

• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 1st May 2026

Salary: up to £10,603 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.