Turn strong customer relationships into revenue growth.
About Focus Group
We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you'll manage a portfolio of existing customers, helping them get more value from our services while identifying opportunities to grow their accounts.
Your day-to-day:
Real Success Stories from Our Team
From Entry-Level to Six Figures:
Fast Movers:
Award Winners:
Who We're Looking For
✅ Relationship builder – You genuinely care about customer success and build trust naturally
✅ Consultative approach – You listen first, then recommend solutions that help
✅ Sales mindset – You spot opportunities and aren't afraid to ask for the business
✅ Highly organised – Managing multiple accounts and follow-ups doesn't phase you
✅ Problem solver – You turn customer concerns into opportunities to add more value
✅ Target-driven – You're motivated by KPIs and personal achievement
✅ Professional communicator – Excellent phone presence and persuasive communication
What You'll Earn
Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
Our Values
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.