First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Sales Operations Associate
Your Location: Remote/Anywhere in the United States
You Report To: Sales Operations Manager
Compensation: A starting base salary of $67,808 or more plus a semi-annual performance bonus, depending upon experience
Learn more about our awesome Sales team!
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Sales department to accommodate our remarkable growth!
We are seeking a highly motivated professional to serve as Sales Operations Analyst as we grow our sales team. You will be administering the details of the sales process, effectively communicating between the sales team and management, and supporting the efficiency, effectiveness, and success of the sales team. You will also provide a supporting role for all sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data and administrative duties as assigned.
What you will do:
Your duties include, but are not limited to:
Salesforce.com (CRM Platform)
- Own day-to-day Salesforce administration for the sales organization
- Manage the Salesforce enhancement backlog, prioritize requests, and maintain a delivery roadmap
- Administer users, profiles, roles, permission sets, and security model
- Build and maintain reports and dashboards used by Sales leadership and field teams
- Gather enhancement ideas monthly through structured feedback from users and management
- Translate business requirements into clear technical requirements
- Partner with the FHF Technology team as an Agile stakeholder on Salesforce-related initiatives
- Troubleshoot user issues and system defects as the Salesforce SME for Sales
- Support and maintain integrations and tools, including:
- Salesforce Maps
- Pardot / Marketing Cloud Account Engagement
- DocuSign
- Roll-Up Helper
- Sigma and other integrations
- Reporting and Analysis
- Coordinate and collate reporting from different data sources: (LOS, Sigma, Funding Dashboard, etc)
- Work with Sales VP and Sales Ops Manager to study existing metrics and develop future metrics to optimize sales performance
- Work with Sales VP and Sales Ops Manager to analyze sales process and identify gaps
- Analyze overall sales data for growth and improvement opportunities
What you Bring:
- Bachelor's Degree required
- Active/Current Salesforce.com Administrator Certification required
- 2+ years of Salesforce administration experience in a business environment, with an understanding of different business units and what they need
- Proven experience designing and administering Salesforce solutions, including custom objects, custom fields, picklists, page layouts, Flows, approval processes, validation rules, custom tabs, reports, dashboards, and email templates in alignment with Salesforce best practices
- Will eventually own and administer key tools and integrations, including: Salesforce Maps, Territory Management, Pardot, Sigma integrations, Rollup Helper, and DocuSign (prior experience not required)
- Customer service-focused, energetic personality, professionalism, and a desire to assist
- Strong interpersonal and teamwork skills
- Excellent written and verbal communication skills
- Strong computer skills (knowledge of Microsoft Excel, PowerPoint, and Word)
FHF Benefits:
- Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion:
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.