General Information:
Job Title: Manhattan Scale WMS Manager
Location: Bangalore, India
Job Type: Full-Time
Reporting Line: COO of the company
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
The Manhattan SCALE WMS Manager will lead end-to-end SCALE WMS implementations across multiple sites and clients. This role requires deep expertise in Manhattan SCALE WMS and strong leadership skills to manage teams, coordinate with stakeholders, and ensure successful delivery of warehouse management solutions.
You will serve as the subject matter expert on Manhattan SCALE WMS, overseeing design, configuration, and deployment while driving operational efficiency and continuous improvement.
Key Responsibilities:
- Lead SCALE WMS implementation projects across multiple warehouses and geographies.
- Manage and mentor consultants/engineers working on SCALE WMS projects.
- Oversee system configuration, design workshops, and solution architecture.
- Collaborate with client leadership to translate business requirements into scalable technical solutions.
- Ensure documentation standards (URS, SOPs, process flows, functional/technical specs, test scenarios).
- Coordinate with external vendors for TMS, MHE, packing, and conveyor system integrations.
- Drive user acceptance testing, training, and ongoing support.
- Troubleshoot complex operational and technical issues across SCALE and integrated systems.
- Champion continuous improvement initiatives to enhance efficiency, compliance, and scalability.
- Act as the escalation point for critical WMS issues and coordinate with Manhattan Associates support teams.
Required Skills & Experience:
- 7–10 years of experience in Manhattan SCALE WMS implementations and support.
- Proven track record of leading large-scale WMS projects in high-volume, multi-site operations.
- Strong understanding of supply chain principles and warehouse management processes (inbound, outbound, inventory).
- Expertise in PL/SQL, SSRS, and ERP integrations with SCALE.
- Experience with automation, MHE, and new site rollouts.
- Ability to lead cross-functional teams and provide front-line support to warehouse staff.
- Strong troubleshooting skills for Manhattan WMS and LMS applications.
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- 7–10 years of hands-on experience with Manhattan SCALE WMS implementations and support.
- Proven track record of leading large-scale WMS projects in high-volume, multi-site operations.
- Strong understanding of supply chain principles, warehouse processes (inbound, outbound, inventory), and automation/MHE integration.
- Expertise in ERP integrations with SCALE, PL/SQL, SSRS, and troubleshooting complex WMS/LMS applications.
- Excellent communication and stakeholder management skills, with the ability to mentor and lead cross-functional teams.
What Success Looks Like in the First 90 Days:
30 Days In
- Gain a deep understanding of Fulfillment IQ’s workflows, warehouse layouts, and client systems.
- Shadow engineers and consultants to learn SCALE WMS configurations, integrations, and operational flows.
- Review existing documentation (URS, SOPs, process flows) and identify gaps.
- Build strong relationships with cross-functional teams (engineering, product, operations, client stakeholders).
- Deliver a gap analysis report highlighting current system strengths and improvement opportunities.
60 Days In
- Begin optimizing warehouse workflows and layouts for efficiency.
- Participate in system design and configuration discussions, suggesting improvements to integrations and automation.
- Analyse operational data and propose optimizations for inventory accuracy, inbound/outbound processes, and reporting.
- Provide technical input during requirement gathering sessions with clients.
- Deliver at least one process improvement initiative and actively contribute to SCALE WMS design/configuration.
90 Days In
- Lead small-scale implementation projects bridging engineering design with warehouse operations.
- Implement measurable improvements in workflow efficiency, system accuracy, or reporting performance.
- Act as a key contributor in requirement sessions, ensuring solutions are scalable and user-centric.
- Present findings and improvements to leadership, backed by KPIs (efficiency gains, reduced errors, improved system adoption).
- Establish yourself as the go-to subject matter expert for Manhattan SCALE WMS within Fulfillment IQ.
Key Performance Indicators (KPIs):
- System Accuracy & Data Integrity
- Operational Efficiency & Workflow Optimization
- Compliance & Audit Readiness
- User Support & Training Effectiveness
- Continuous Improvement & Innovation
Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here’s what makes working with us a rewarding experience:
Work That Matters
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.
Career Growth That Matters
- We’re serious about growth.
- Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.
Flexibility to Thrive
- Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
- From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
- Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you’ll appreciate:
- Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.
- Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.
- Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.
- Professional Growth: We provide a dedicated learning and development budget to support your career growth.
- Flexible Work: We offer flexible work schedules and remote work options.
- Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP), where applicable
- Community engagement: You can participate in team events and in-person organizational meetups.
Life at Fulfillment IQ:&