Job Title: Lead WMS Consultant
Job Location: United States
Job Type: Full-time, Permanent
Reporting Line: Co-Founder & COO
Travel Expectations: 50-75%
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
We are seeking a Warehouse Management System (WMS) Consultant with a solid foundation in supply chain operations and WMS implementations. Candidates with experience across WMS platforms (e.g., Manhattan, Blue Yonder, HighJump, SAP EWM, etc.) and strong knowledge of warehouse processes are encouraged to apply. Suitable candidates will receive client-specific training during onboarding.
This role blends technical aptitude and functional expertise to implement, configure, and support WMS solutions tailored to our clients’ business needs, with a strong emphasis on advanced SQL (including stored procedures) and hands-on troubleshooting across application, integration, and database layers.
Key Responsibilities:
- Lead and support WMS implementation and configuration projects end-to-end.
- Analyze business, functional, and integration requirements to design effective WMS solutions.
- Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc.
- Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools.
- Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems.
- Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL).
- Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans).
- Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases.
- Troubleshoot production issues and resolve both functional and technical problems within defined SLAs.
- Participate in Agile ceremonies and contribute to continuous improvement initiatives.
- Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records.
Required Skills & Experience:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 6-8 years of experience in WMS implementations or supply chain execution systems.
- Strong techno-functional background in any WMS platform.
- Deep understanding of warehouse workflows: receiving, picking, packing, shipping, returns, etc.
- Advanced proficiency in SQL, including designing and optimizing stored procedures, complex queries, indexing, and performance tuning on relational databases (e.g., Oracle, MySQL).
- Experience with API testing tools and system integrations (ERP/OMS/TMS/MHE).
- Demonstrable troubleshooting and debugging skills across application, integration, and data layers.
- Excellent interpersonal, documentation, and communication skills.
- Ability to work effectively with cross-functional and geographically distributed teams.
Preferred / Nice to Have:
- Experience integrating WMS with Goods-to-Person, AS/RS, or other automation technologies.
- Exposure to OMS, TMS, or EDI messaging standards.
- Experience in Agile/DevOps environments.
Travel Requirements:
- This position requires approximately 50% travel initially, with the potential to increase up to 75% over the next six months.
Note:
We are open to candidates from any WMS or broader supply chain background who demonstrate the right technical and functional mindset. Suitable candidates will receive client-specific training as part of their onboarding.
Month-to-Month Activities (Summary):
Months 1–2:
- Onboarding, deep dive into WMS platforms, familiarize with supply chain workflows, shadow implementation teams, review documentation and tools (SQL, API testing).
Months 3–4:
- Engage with clients for requirement gathering, analyze business processes, draft functional specifications, participate in Agile ceremonies, start basic configuration tasks.
Months 5–6:
- Lead configuration of core WMS modules (Inbound, Outbound, Inventory), collaborate on integrations (ERP, OMS, TMS), support SIT/UAT phases, begin troubleshooting and optimization.
Months 7–9:
- Drive end-to-end implementation for mid-sized projects, manage custom logic development, oversee API testing and database queries, contribute to continuous improvement initiatives.
Months 10–12:
- Lead strategic WMS deployments, mentor junior team members, refine integration strategies, provide roadmap inputs, deliver measurable outcomes (uptime, cost optimization), and support post-go-live enhancements.
Key Performance Indicators (KPIs):
- Customer Success: Requirements captured accurately, high customer satisfaction scores, successful implementation, and go-live support.
- Product Delivery: Sprint velocity maintained, timely delivery of WMS configurations and integrations, minimal requirement-related defects during SIT/UAT.
- Market Insights: Quality of competitive research on WMS trends, actionable recommendations for process improvements adopted by stakeholders.
- Collaboration: Positive feedback from internal teams and clients, effective cross-functional alignment during Agile ceremonies and project phases.
- Business Impact: Improved WMS adoption rates, measurable cost optimization for clients, influence on revenue through successful implementations and potential upsell opportunities.
Why You’ll Love Working Here
At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here’s what makes working with us a rewarding experience:
Work That Matters
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.
Career Growth That Matters
- We’re serious about growth.
- Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.
Flexibility to Thrive
- Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
- From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
- Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you’ll appreciate:
- Employee Health: We offer comprehensive health insurance plans for you and your family.
- Time Off: We provide generous paid time off (PTO), sick leave, and paid public holidays.
- Retirement: A 401(k)-retirement savings plan is available to help you plan for your future.
- Professional Growth: We provide a dedicated learning and development budget to support your career growth.
- Flexible Work: You'll have flexible work hours and remote work options.
- Perks: We offer