The Role
We're looking for a Managing Director, Digital Transformation to build and lead an elite practice embedded directly within the operations of our Strategic Accounts. This is a senior leadership role for someone who has spent their career at the intersection of enterprise technology and strategic business impact.
In this role, you'll own solutions delivery, build a team of specialist engineers, and hold executive relationships at the CTO level and below across the enterprise. You are as comfortable in a boardroom presenting a transformation roadmap as you are in a sprint review holding engineers accountable to delivery standards.
Work Arrangement: Hybrid structure balancing time between client sites and HQ1 in Kendall Square. Moderate travel required to support key account relationships across the portfolio.
What Success Looks Like
- You own a portfolio of Strategic Accounts where our FDE team is viewed as an indispensable strategic partner
- You scale our Forward Deployed Engineering practice are delivering against commitments, on scope, with high client satisfaction across every active engagement
- You are the trusted technical advisor in the room when enterprise CTOs make consequential platform decisions
- You have built a culture of excellence on your team — high standards, clear accountability, strong retention
- You identify expansion opportunities within accounts and convert them, growing the scope and impact of the FDE function
- You translate field intelligence into product influence, ensuring our roadmap reflects what matters most to enterprise buyers
- You operate the function like a business — with clear KPIs, structured delivery frameworks, and a point of view on where to invest next
What You'll Do
Executive Client Leadership
- Own and grow senior relationships across a portfolio of Fortune 100 accounts, engaging at the CTO, CIO, and VP Engineering level
- Lead executive business reviews, C-suite presentations, and board-level briefings that translate technical progress into business outcomes
- Shape digital transformation roadmaps alongside client leadership — bringing our platform's capabilities to bear on their highest-priority challenges
- Identify and develop account expansion opportunities; support pre-sales efforts for new enterprise engagements
Forward Deployed Engineering Ownership
- Lead, manage, and develop a team of forward deployed engineers embedded across client environments
- Set and enforce standards for project delivery, engineering quality, and client engagement across all active accounts
- Serve as the senior technical escalation point — able to engage hands-on when complex integration or delivery challenges arise
- Balance multiple concurrent enterprise engagements, ensuring each is appropriately resourced, scoped, and governed
Strategic & Organizational Impact
- Partner with Product, Sales, and executive leadership to define the strategy and expansion of the FDE function
- Establish delivery frameworks, KPIs, and feedback loops that drive continuous improvement across the practice