As an Integration Support Engineer at Payter, you are the technical expert ensuring a seamless Pre-sale to Production journey for our global customer base. You serve as a critical bridge within the Product function, providing the specialized developer support and guidance necessary to bring cutting-edge payment solutions from concept to reality.
You offer expert advice and product training, acting as the primary technical point of contact during the deployment and go-live phases. As a deep-level specialist in the Payter platform, you provide best-practice implementation advice and collaborate with the support team to resolve complex or unique technical escalations. Your role is essential in translating Payter’s technology into functional, high-performing solutions for our partners.
Responsibilities
Become a subject matter expert on Payter hardware and software, including cloud APIs, TCP/IP Socket connectivity, and physical installation options
Manage integration support tickets efficiently, providing detailed technical solutions via email, video calls, or chat
Guide new customers through introductory consultations and best-practice implementation workshops
Collaborate with clients during the development and testing phases to ensure successful certification before production deployment
Document all technical interactions accurately to ensure seamless team collaboration and follow-up
Identify and share opportunities for product and process improvements based on customer feedback to enhance the overall user experience
Provide technical expertise to Implementation Consultants and Project Managers on large-scale, complex projects
About Payter
At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry.
Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state-of-the-art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.