User Support Officer

We currently have a vacancy for a User Support Officerfluent in English, to offer his/her services as an expert who will be based in The Hague, Netherlands. The work will be carried out either on the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

• Providing first and second level ICT support for all users, including during stand-by duty;
• Installing, upgrading, maintaining and decommissioning hardware and software;
• Troubleshooting ICT-related technical problems;
• Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
• Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation at Eurojust;
• Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases;
• Performing asset management tasks, such as gathering and keeping detailed hardware and software inventory information

Requirements

• University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT;
• Experience with Microsoft Enterprise Software;
• Experience operating a Service Desk in an office environment (not a call center);
• Strong communication skills and professional experience in an EU or multicultural environment;
• Ability to work on shifts and on call when needed;
• Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (19971/04/2026).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

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