Customer Success Manager

Euronet facilitates the movement of payments around the world, serving as a critical link between financial institutions, retailers, service providers, and their end consumers. Following Euronet’s acquisition of CoreCard, this is a unique opportunity to shape the future of card issuing and payment innovation while working with a global payments leader.

As a Customer Success Manager, you will operate at the intersection of technology, payments, and enterprise partnership growth. This is a strategic, client-facing role requiring enterprise-level presence, executive credibility, and the ability to influence outcomes across complex partner ecosystems. You will own the success framework for enterprise customers, drive retention and expansion, and act as a trusted advisor to ensure customers maximize the value of CoreCard’s platform and Euronet’s ecosystem.

This is a strategic enterprise Customer Success role focused on post-sale growth, client alignment, and long-term program success within card issuing. Be part of a global payment's organization with strong expansion momentum.

What You’ll Do

• Serve as the primary point of contact for customers, from onboarding and implementation through program launch, growth, and ongoing support.

• Engage with senior stakeholders, including executive level partners, C-level executives at Tier-1 and Tier-2 banks, fintechs, and large enterprise clients to build credibility and alignment.
• Design, implement, and own the Customer Success framework, including operational engagement, executive reporting, and Quarterly Business Reviews (QBRs).
• Collaborate across internal teams (Product, Engineering, Project Management, Compliance, Legal, Delivery, and Business Development) to ensure smooth execution and high-impact outcomes.
• Support onboarding for new customers, ensuring a seamless transition between business development, implementation, launch, and ongoing growth.
• Provide timely, professional support to resolve customer issues and maintain strong, long-term relationships.
• Review and analyze partner performance data to identify opportunities for improvement and expansion.
• Ensure comprehensive documentation of all processes, decisions, and deliverables.
• Understand customer-specific contractual, compliance, and operational requirements to enable growth and program success.
• Partner with Sales to identify upsell opportunities and demonstrate post-sale success frameworks.

Requirements

• Bachelor’s degree preferred.

• Proven experience in customer success, partner management, or account management within payments or fintech.

• Experience in payments, fintech, or adjacent financial services.

• Exceptional organizational skills with the ability to manage multiple initiatives simultaneously.

• Confident communicator and facilitator, comfortable leading customer meetings, presenting insights, and driving alignment.

• Advanced proficiency in Microsoft Office 365 and virtual collaboration tools.

• High attention to detail with a track record of managing complex deliverables.

• Demonstrated ability to build strong relationships with diverse internal and external stakeholders.

Benefits

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

All application materials including that which is submitted on our applicant tracking system, including resumes, cover letters, and responses, must accurately reflect your own qualifications and experience. The use of any false or misleading content - including any information that is created through the use of AI that is not a true and accurate description of your skills, qualifications, or experience - is strictly prohibited. By submitting your application, you certify that all information provided is truthful and created by you. Any violation may result in disqualification from the recruitment process. If your employment has already begun and it is later discovered that you misrepresented your skills or qualifications, whether through false information or AI‑generated content, this may result in disciplinary action toward you, including but not limited to the termination of your employment.