At NOVACARD, we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control – all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role
We are looking for a Database Administrator (DBA) to support and maintain our Data Warehouse (DWH) infrastructure. You will be responsible for ensuring database stability, performance, and reliability, handling user requests, and resolving incidents in collaboration with engineering and analytics teams. This is a great opportunity for a motivated professional who enjoys solving complex technical challenges and supporting high-load systems in a data-driven, product-oriented environment.
The role is fully remote, with occasional business trips if required.
Key Responsibilities
Handle and resolve requests related to DWH databases.
Collaborate with specialists from other teams to address interdependent issues and support requests.
Participate in the incident management process, including troubleshooting and escalation.
Respond to tickets from Level 1 Support regarding DBMS performance and analyze complex cases.
Manage access rights and process requests from development teams (creating jobs, schemas, databases, updating DBMS versions, configuring new servers, etc.).
Provide consultations and assist in analyzing simple SQL scripts and data issues.
Ensure the stability, performance, and fault tolerance of production DWH systems.