Envision Employment Solutions is currently looking for an Pre-Sales & Client Success Consultant for one of our partners, a global leader in the software development field.
About:
The Pre-Sales & Client Success Consultant will own the client experience from initial demo through to post-sale satisfaction — shaping the processes, templates, and communication standards that the team will scale on.
Responsibilities:
Pre-Sales
- Run product demos for Gulf-based prospects (remotely and occasionally on-site)
- Lead discovery calls to understand client pain points and qualification
- Prepare and customize demo environments or presentation materials per client context
- Support the sales lead in deal progression — not expected to close alone
Client Engagement
- Act as the primary point of contact for clients post-demo and post-sale
- Conduct regular check-in calls, handle feedback, and manage escalations
- Build and maintain strong relationships with Gulf client stakeholders
- Travel to Gulf client sites occasionally for strategic meetings or onboarding
Internal Coordination
- Translate client feedback into clearly structured briefs, then hand off to the BA/PM team
- Coordinate with the product and tech teams on client timelines and expectations
- Document client interactions, requests, and outcomes in a consistent, organized manner
- Contribute to building out client communication templates and demo playbooks (as first hire)
Requirements
- Fluent English — confident in written and spoken communication with Gulf clients
- 3–5 years of experience in a client-facing role (pre-sales, account management, or customer success)
- Comfortable running live product demos with minimal supervision.
- Strong organizational skills — able to manage multiple clients and follow-ups simultaneously
- Basic technical literacy — understands SaaS concepts, APIs at a conceptual level, and can speak to product capabilities without deep engineering knowledge.
- Experience working with Gulf-based.
- Background in a SaaS or software product company.
- Degree or background in MIS, Computer Science, Business Administration, or a similar blend of tech and business.
- Experience working in or alongside a product/tech team.
- Arabic fluency (beneficial for Gulf client relationship-building).
- Familiarity with CRM tools or client tracking systems.
- Experience being the first in a role and building process from scratch.