The Head of Operations will be building lean, effective company operations that reduce friction and improve execution. He/she will own internal processes, communication flows, tools, and cross-functional coordination, as well as orchestrate strategic initiatives outside product and development delivery.
Job Responsibilities
Company Operations
Build and improve internal processes that help teams work faster and with less friction.
Define clear ownership, handoffs, and decision-making flows between teams.
Find and remove operational bottlenecks, duplicated work, and unnecessary bureaucracy.
Improve how information moves across the company: meetings, updates, documentation, and escalation paths.
Build and manage a team responsible for internal operations and non-development project coordination.
2. Planning and Reporting
Support company planning, goal-setting, and review cycles.
Help leadership turn company priorities into clear operational plans.
Build simple reports and dashboards for internal operations and strategic initiatives.
Track progress, results, risks, and blockers.
Use data and feedback to measure impact, improve decisions, and drive continuous improvement.
3. Strategic Initiatives
Lead strategic initiatives outside product development.
Turn leadership priorities into clear plans, owners, timelines, and expected outcomes.
Coordinate cross-functional work between departments such as Brand, Finance, Legal, People, Office, etc.
Keep stakeholders aligned and make risks, blockers, and decisions visible.
4. Internal Tools and Systems
Own the company’s internal tools for planning, task tracking, reporting, documentation, and collaboration.
Select, improve, and simplify tools used by teams.
Drive adoption of tools and make sure they are used consistently.
Identify where automation or AI can reduce manual work.