Client and Family Advisory Committee Role

Volunteer Role: Client and Family Advisory Committee Member

Commitment: 4-6 meetings per year (Approximately 2-3 hours per meeting)

Number of Positions Available: 12

Locations: Oshawa & Pickering; Virtual, with in-person meetings as required.

Why Join Us?

Your voice matters! Help shape the future of community health care in Durham Region. As a member of our Client and Family Advisory Committee, you’ll share your experiences and ideas to make services more inclusive, accessible, and client-centered.

Organisation
Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC's 2023 -2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does

• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC’s Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Position Overview:

The CFAC ensures client voices guide program design, delivery, and evaluation. Members act as partners and advisors to DCHC leadership, helping improve care quality and equity.

Responsibilities

• Provide input on programs, services, and policies from a client or caregiver perspective

• Share lived experiences and feedback to improve accessibility and responsiveness

• Review tools, resources, and communication materials

• Participate actively in meetings and collaborative discussions

• Respect confidentiality and diverse perspectives

Qualifications

• Current or former DCHC client, or caregiver to a DCHC client

• Interest in improving healthcare experiences

• Willingness to share personal experiences

• Ability to attend meetings regularly

Assets: Previous committee or community engagement experience.

Term

• One fiscal year, with possibility of renewal

• Attend at least 60% of meetings annually

Application Process:

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.