Join us to help our customers fight the bad guys! With threats to organizations growing, and breach notices in the news every day, our market is growing exponentially. We need an entry level Solutions Engineer to help our customers improve their security posture. As an SE at DomainTools, you will have the opportunity to work with the largest companies in the world, to conceptualize and implement new and inventive ways to integrate our products as well as our data within their systems (i.e. SIEM, TIP, SOAR technologies).
You are talented, driven and insanely curious, you’re focused on helping Enterprise / Gov / Mil Customers operationalize the DomainTools product suite. You are excited to dive into all aspects of the go-to-market organization at DomainTools to help our teams with demos, PoVs, presentations, customer trainings, supporting marketing at conferences and driving resolution of technical support escalations.
As an SE at DomainTools, you will have a dual focus, developing net new relationships by supporting the AE in the region as well as championing adoption and delivering onboarding with existing customers. You will work towards acting as the primary technical resource in all engagements within APMA, working alongside our account representatives and executives to provide support during pre-sales, discovery, demonstration and proof of concept. You will lead focused beginner training, onboarding and education sessions to help guide adoption of our solution set. You will also be a key provider of T2 / T3 technical support by triaging escalated customer and prospect issues. This will involve a significant amount of cross team operational excellence, liaising with our product and engineering teams to drive timely resolutions.
We want a collaborative and energetic individual that is keen to learn and advance their skills and experience in the CyberSecurity universe but also someone that can demonstrate a working knowledge of appropriate technical concepts (see below). A successful candidate must be a flawless communicator, must be agile in their ability to translate highly technical concepts for the understanding of non-technical audiences and vice versa. They can / will contribute to customer advocacy internally, excel in a dynamic environment, deliver messaging and feedback both to customers as well as back into the product, engineering and integration organizations.
We are a team that aims to support the provision of world class customer experience and as such being proactive in your approach to this goal is key. You will have mentors and resources to assist with learning but your success will depend heavily on your ability to consume new information independently and using your initiative to reach out to experts within the organisation for specialist knowledge transfer.
Job Responsibilities:
Learn to effectively communicate DomainTools technical architecture, product capabilities and assist in prospect / customer awareness and adoption of our products and services.
Requirements
Key Applicant Qualifications:
Preferred Qualifications: (Bonus Points)