DomainTools is looking for an experienced Renewal Manager to help enable DomainTools customers to see the highest value from our data services. The ideal candidate will be located in Singapore, a proven relationship builder with a deep passion and curiosity about technology and demands the highest level of customer support.
You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their security architecture.
You will be responsible for managing accounts from initial onboarding through securing renewals while also working in an account team with an expansion manager to grow bookings within your assigned accounts.
We want a collaborative and energetic individual that will drive superior customer engagement. This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.
The Renewal Manager role includes but is not limited to the following responsibilities:
- Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates.
- Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts.
- Work closely with the expansion partner in your accounts, helping to manage the sales process and meeting quota targets associated with renewals and Lift within the assigned Book of Business.
- Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and product consumption updates.
- Complete renewals on-time for all active contracts within assigned Book of Business
- Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions.
- Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools’ data, as well as the competitive landscape.
- Utilize Salesforce and Gainsight the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.
Requirements
- 3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry)
- Direct account experience working with the largest global organizations (Global F100) and country governments.
- Direct experience with cybersecurity solutions, DNS specific experience preferred
- SaaS offerings experience, with a proven track record of success in both retention and expansion
- Ability to influence key decision makers and to negotiate effectively based on value and time to close
- An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
- Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.
- Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
- Meet or exceed role specific KPIs