Pre-Litigation Paralegal - New Orleans, LA

Grow with us! We are featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List and are the 25th fastest-growing private company in the entire state of Louisiana!

Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other!

The Opportunity

Expanding Personal Injury Law Firm has an immediate opening for a Pre-Litigation Paralegal in our New Orleans office. We are seeking a dedicated professional to provide extraordinary customer service to our clients and act as their advocate when working with third parties on their behalf. This is an ideal position for a genuine and hospitable individual with the skills to effectively communicate with individuals of all cultures and backgrounds. This role requires strong interpersonal skills where professionalism, confidentiality, and integrity are showcased. A successful candidate for the role will be detail-oriented as maintaining accurate case files is a primary day-to-day function. Success in this role will also require strong oral communication, phone etiquette, and guest relations skills, ensuring accurate and efficient processing of firm matters through the entire Pre-Litigation phase. We are looking for someone who is cheerful, enthusiastic, and solution-driven to ensure the client experience journey is aligned with our Core Values.

Objective

Serve clients and support the case handling attorney during the Pre-Litigation phase of all assigned matters.

Desired Outcomes

1. Accountable to provide the best possible customer service to our clients and act as their advocate when working with any third parties on their behalf.

   • Contact clients at minimum every 20 days to give case updates and check in with client regarding:

     • How they are doing and if there is anything else we can do to assist them;

     • Status of medical treatment;

     • Satisfaction with Laborde Earles’ handling of the case.

   • Contact third parties such as medical providers and insurance companies on behalf of the client.

2. Accountable to ensure that all matters assigned are handled as quickly, accurately, and thoughtfully as possible from case sign up through settlement.

   • Follow the Litify Matter Plan for each matter assigned and complete each task timely, accurately, and completely.

   • Ensure all data is properly and accurately entered into case management software (Litify).

   • Organize, save, and file all matter related documents.

   • Draft, save, mail, fax, and/or email correspondence and supporting documents.

   • Keep track of cases expenses, including copy and postage charges, entering into case management software (Litify) for each client.

3. Accountable to provide handling attorney support as requested and as outlined in case management software (Litify) tasks.

   • Timely response and completion of tasks assigned by handling attorney.

   • Timely completion of all case management software (Litify) Matter Plan tasks.