🌍 Location: Sofia, Bulgaria
🗣️ Languages: English (fluent) and Bulgarian (fluent)
📜 Contract: 12 month FTC
The GDC Operations Engineer provides technical operations support for marketing and digital platforms used across The Coca‑Cola Company’s global ecosystem. The role ensures reliability, availability, and performance of MarTech systems by monitoring platform health, managing incidents, supporting development teams, and collaborating with vendors to maintain high service standards. The role is for full-time remote work with scheduled shifts.
Key Responsibilities
• Monitor the performance, availability, and health of MarTech, CRM, CIAM, and digital experience platforms.
• Deploy new releases of software products, ensuring seamless upgrades and minimal downtime.
• Conduct routine operational checks, validate deployments, and ensure vendors meet SLAs.
• Support and troubleshoot web and mobile applications.
• Respond to operational incidents, escalate as needed, and resolve issues.
• Collaborate with vendors to ensure timely, high-quality ticket resolution.
• Participate in incident RCA and problem management processes.
• Provide L2 technical support.
• Assist with testing, environment validation, and configuration verification.
• Use debugging tools, APIs, and shell utilities.
• Execute standard operational procedures.
• Support continuous improvement initiatives, leveraging AI technologies.
• Develop and maintain scripts to automate routine tasks and improve operational efficiency.
• Contribute to Agile/DevOps workflows.