Turn Quality Control Coordinator

About the Role

The Turn Quality Control Coordinator is the single point of accountability for ensuring every unit turn across the ArtHaus Properties portfolio is completed on time, on budget, and to the exact standard defined in the ArtHaus Spec Book. This role owns the full turn lifecycle from move-out inspection through final quality sign-off, ensuring zero deviation from spec: every surface, fixture, appliance, and mini-staging element meets the standard before a unit is released to leasing.

This is a field-first, detail-obsessed position. The Turn QC Coordinator physically inspects every unit at multiple stages, enforces punch list resolution, holds vendors and technicians accountable to scope, and maintains the cadence required to meet ArtHaus’s tiered turn targets: 48 hours for clean-only turns, 72 hours for mini turns, and 14 days for standard turns. The role does not manage move-in logistics or resident onboarding — it exists to guarantee that what we deliver to a new resident is flawless.

Why This Role Exists

At ArtHaus Properties, the unit turn is the single highest-leverage moment in the resident lifecycle. A unit turned to spec — on time, with every detail right — compounds into faster lease-up, higher resident satisfaction, fewer maintenance callbacks, and stronger long-term NOI. A unit turned with shortcuts compounds in the opposite direction. This role exists because quality at scale requires a dedicated owner, not distributed hope.

Core Responsibilities

1. Turn Quality Control & Spec Book Enforcement
2. 1. Conduct move-out inspections within 96 hours of notice to vacate, documenting conditions with photos and completing the standardized scope-of-work checklist against the ArtHaus Spec Book.
   2. Perform in-progress quality walks during the turn cycle to catch deviations early and keep the timeline on track.
   3. Execute final quality sign-off inspections verifying 100% spec compliance: paint, flooring, fixtures, appliances, hardware, cleaning, and mini-staging installation.
   4. Maintain and enforce the ArtHaus Spec Book as the single source of truth for unit condition standards. Recommend updates based on field observations.
   5. Own the punch list cycle: generate, assign, track, verify, and close all punch items before releasing a unit to leasing.
   6. Photograph every completed turn for documentation and portfolio-wide quality benchmarking.
3. Turn Scheduling & Cycle Time Management
4. 1. Own the turn schedule across the portfolio, coordinating with site teams, maintenance technicians, and vendors to hit tiered turn targets: 48-hour clean-only, 72-hour mini, and 14-day standard turns.
   2. Manage daily and weekly turn boards in Happy Co, ensuring make-ready status is accurate and up to date in real time.
   3. Proactively identify and escalate bottlenecks (vendor no-shows, material delays, scope creep) before they impact the timeline.
   4. Sequence multi-trade turns to minimize dead time between scope completion stages (e.g., paint → flooring → clean → stage).
   5. • Coordinate with Leasing to align turn completion dates with prospect move-in dates, ensuring zero gap between ready and occupied.
5. Vendor & Technician Accountability
6. 1. Serve as the field-level quality checkpoint for all turn vendors (paint, flooring, cleaning, appliance, staging) and in-house maintenance technicians.
   2. Reject substandard work on-site and enforce rework before proceeding to the next stage.
   3. Track vendor performance data: quality scores, on-time completion, callback rates, and cost per turn. Surface trends to leadership monthly.
   4. Support vendor onboarding by communicating ArtHaus Spec Book standards and quality expectations during initial engagements.
7. Reporting & Data Integrity
8. 1. Maintain accurate make-ready data in Yardi and Happy Co, including unit status, scope items, completion dates, and cost tracking.
   2. Produce a weekly Turn Status Report covering: units in prog