At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Dentons Business Services EMEA serves as the operational backbone of Dentons, supporting the world’s largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa.
As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
ABOUT THE ROLE
The Billing Coordinator is responsible for overseeing the day-to-day billing function and coordinating the billing team’s activity to ensure accurate, timely and compliant billing. This is a hands-on operational role: the postholder will both coordinate team workload and personally handle the most complex billing cases and escalations.
KEY RESPONSIBILITIES
Billing Operations
- Coordinate the end-to-end billing process, ensuring accuracy, completeness and adherence to internal policies and client requirements.
- Monitor billing workflows and help resolve bottlenecks or inefficiencies.
- Ensure billing deadlines are met, including month-end and ad-hoc billing cycles.
- Maintain high standards of data integrity within billing systems.
Complex Billing & Escalations
- Act as a primary handler for complex, high-value or sensitive billing matters.
- Resolve issues relating to billing discrepancies, client-specific requirements and system challenges.
- Provide practical guidance and workable solutions for non-standard billing scenarios.
Team Coordination
- Coordinate the team’s day-to-day workload and priorities to meet operational deadlines.
- Support induction and on-the-job training for billing staff and help maintain team knowledge of billing policy and systems.
- Provide constructive feedback to team members and contribute to performance conversations and development plans managed by HR and senior finance staff.
Stakeholder Management
- Build pragmatic working relationships with partners, fee earners and cross-functional colleagues.
- Act as a point of contact for billing queries and communicate clearly on billing status, risks and remediation plans.
- Liaise with other Finance teams to ensure client billing guidelines are understood and followed.
Process Improvement & Controls
- Identify and recommend opportunities to streamline billing processes and improve efficiency by automations and removing waste from process.
- Help ensure compliance with internal controls, policies and audit requirements.
- Support system enhancements and process changes, assisting with user testing and rollout.
- Monitor key billing metrics (e.g., billing cycle times, error rates) and provide regular operational updates to the managers.
- Assist in billing audits and post-invoice reviews.
REQUIRED SKILLS & QUALIFICATIONS
- Education: Degree in Accounting, Finance, or Business Administration.
- Experience: in billing or revenue operations, preferably in a professional services or law firm environment.
- Technical Expertise: Experience with common law-firm systems (e.g. 3E), Knowledge of legal or professional services billing practices, Familiarity with client e-billing platforms and outside-counsel billing rules.
- Soft Skills: Ability to handle complex billing scenarios and partner/fee-earner escalations.
Benefits
- Private medical healthcare provided by Medicover
- Workation Program; up to 90 days a year, for all eligible employees
- Option to join a private insurance plan
- An additional day off for your birthday
- Tailored learning & development opportunities
- Hybrid work model with a modern office in Warsaw city center