What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
As a Verifications Associate (Overnight) you will be an integral part of our operations team. This role is all about making sure we really know who our customers are — verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customer through the onboarding experience and beyond
Key Responsibilities:
Reviewing and approving customer ID documents in accordance with company policy
Case handling, escalation and resolution
Communicating with customers to request information, provide support and perform investigations
Performing enhanced verifications tasks such as PEP and Sanction screening
Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met
Escalating suspicious activity or unusual findings
Keeping accurate and tidy records that are up-to-date and in line with regulatory standards
Staying up to date with AML/KYC regulations, policy updates, and best practices
Participating in, and aiding in the delivery, of relevant training programs
Participating in ad hoc tasks and team projects
Supporting a 24/7 operation and working overnight shifts (including weekends)