What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space — ready to join us?
What's the position?
The Senior Manager – Enhanced Due Diligence is about more than reviewing documents and checking boxes; it's about owning a critical overlapping operations and compliance function that protects our business and our customers while enabling us to grow responsibly across every market we operate in.
As the senior leader of our EDD program, you'll oversee the end-to-end review of high-risk and high-value player accounts — combining financial intelligence, regulatory expertise, and cross-functional collaboration to ensure our program is best-in-class. You'll oversee a team of EDD analysts, supported by a manager, set the standard for quality and consistency, and serve as a primary escalation point for complex cases across our sportsbook and casino products.
Key Responsibilities
Apply critical thinking and analytical rigor to assess complex, high-risk customer profiles — identifying patterns, inconsistencies, and risk signals that go beyond document review.
Leverage data, analytics, and AI-powered tools to monitor EDD program effectiveness, surface emerging risk trends, and drive scalable, intelligent decisioning across the case portfolio.
Drive ongoing improvements to tooling, workflows, and decisioning frameworks — including integration of third-party intelligence platforms (e.g., Thomson Reuters CLEAR, SEON, LexisNexis) and exploration of AI solutions to enhance operational efficiency and risk detection.
Own the EDD case management lifecycle — from initial trigger and document collection through risk assessment, narrative review, and escalation or clearance decisions.
Establish and maintain EDD policies, procedures, and internal controls in line with BSA/AML regulatory requirements and evolving state-level gaming obligations.
Conduct and oversee escalated enhanced review of high-risk customer profiles, including Source of Wealth (SOW) and Source of Funds (SOF) verification, PEP screening, and adverse media analysis.
Partner with Responsible Gaming, VIP, and Compliance teams to align EDD processes with broader player risk management frameworks.
Serve as the primary subject matter expert for EDD-related regulatory inquiries, internal audits, and third-party examinations.
Report on EDD program KPIs and case outcomes to senior leadership, translating data into clear insights that inform strategic decisions.
Oversee the EDD team, including manager and analysts/associates, setting performance standards and fostering a culture of quality, accountability, and continuous improvement.
Collaborate with commercial, marketing, and VIP teams on how best to reduce friction whilst maintaining compliance standards.