Do you thrive when you're in the middle of the action — managing relationships, keeping deals moving, and never letting something slip through?
Do you want to work closely with a high-performing Loan Officer and be part of building a book of business from the ground up?
If that sounds like you, keep reading.
About Griffin Funding
Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. We're a VA Approved Lender and FHA Non-Supervised Lender with a reputation for speed, service, and doing right by our borrowers. We're a team of people who take their work seriously, support each other, and believe that how you treat a borrower at every step of the process matters.
About the Role
This is a hybrid LOA/LO support role — not a purely administrative position, and not a full originator role. You'll be working directly alongside a high-producing Loan Officer, focused on the front end of the business: bringing in new clients, managing early-stage relationships, and keeping the pipeline full and moving. Once a file goes into processing, it transitions to a Mortgage Loan Partner who owns that client relationship through close. Your focus stays on new business acquisition — which means you're always working the front of the funnel, not getting buried in back-end file management.
This role is based in our Scottsdale office.
A Day in the Life
Morning
Review the active pipeline and flag any pre-submission files that need attention
Reach out to borrowers and realtors with status updates and next steps
Collect outstanding documentation and keep pre-approval files moving toward submission
Assist with scheduling consultations and managing follow-ups for the LO
Afternoon
Support front-end sales activity — outreach, follow-ups, and lead nurturing
Coordinate handoffs to the Mortgage Loan Partner once files are ready for processing
Maintain CRM notes and pipeline accuracy so the LO always has a clear view of what's in the funnel
Assist with loan structuring and pre-approval preparation in coordination with the LO
Close out the day with pipeline current, open items documented, and tomorrow's priorities clear
Major Goals & Responsibilities
Drive new business activity alongside the LO — lead intake, consultations, follow-ups, and pipeline development
Manage pre-approval files from intake through submission, keeping documentation complete and compliant
Coordinate smooth handoffs to the Mortgage Loan Partner once files move into processing
Serve as a key point of contact for borrowers and realtors during the pre-submission stage
Maintain pipeline accuracy in the CRM — notes updated, statuses current, tasks completed
Assist with loan structuring and submissions in coordination with the LO
Support scheduling and relationship management so the LO can focus on high-value conversations
Key Characteristics
We're looking for someone who:
Communicates clearly and proactively. You don't wait to be asked — you send the update, make the call, and keep everyone informed.
Is detail-oriented without being slow. You catch what others miss, but you also know how to move.
Can hold the full picture. Multiple files, multiple stages, multiple stakeholders — you keep it organized without losing the thread.
Is client-confident. You're comfortable on the phone with borrowers and realtors, and you represent the team well.
Takes ownership. When something is your file, you treat it that way. You don't wait for someone to follow up on you.
Works well within a team structure. You understand your lane, collaborate closely with the LO and Mortgage Loan Partner, and make the whole team more effective.
What We're Looking For
NMLS license preferred but not required — unlicensed candidates with strong mortgage experience will be considered
6–18 months of experience in mortgage — LOA, LO, or a combination
Familiarity with lead intake, client pipeline management, and loan structuring
Experience with CRM systems and pipeline tracking tools
Strong communication skills — written and verbal
Based in Scottsdale (this is an in-office role)