Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
Datacom is looking for a Service Configuration Analyst to join our organisation, working in Australia and delivering Configuration Management Services to a range of customers.
You will need to be proactive, have the ability to work independently, enthusiastic and also interested in being part of a larger team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 4+ years in a similar role, as you will be viewed as the Configuration Analyst for accounts to provide Configuration Management service.
Your ability to work with other members of the Customer Operation – specifically the Change Management teams and technical teams and to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include the CMDB Reconciliation and Exception Reporting, Governance processes for Verification and continued maintenance of the CMDB Accuracy and Championing the delivery of the Service Operation processes.
You will play an important part in ensuring Datacom’s CMDB remains accurate, trusted and operationally valuable. The Service Configuration Management Analyst will support data quality, reconciliation, CI lifecycle governance, service relationships, reporting and continuous improvement across customer environments. The role will work closely with Service Operations practices, technical teams, Service Delivery Managers and tooling teams to ensure configuration data supports effective Change, Incident, Problem, Release, Asset and Service Management outcomes
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne and Sydney –We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams. Essentially, the Service Configuration Analyst will:
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.