About the position:
The Program Coordinator plays a crucial role in managing relationships with healthcare professionals, ensuring program quality, and supporting both international and domestic medical students. As a liaison with physicians and administrators, this role ensures document collection, vetting of eligibility, program audits, and compliance with healthcare facilities. The coordinator maintains consistent, strong relationships to ensure a positive experience and continued platform use. Administrative responsibilities include keeping program information accurate and updated on AMO’s platform, supporting compliance, and document screening.
While this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas.
Essential Functions:
- Communicate effectively via phone and email with healthcare professionals, providing support and guidance to ensure they remain active on the AMO platform and meet educational needs and learning objectives for trainees
- Address and resolve any preceptor/clinical site-trainee related issues, educating them on best practices as needed
- Collaborate closely and develop strong working relationships both with the Fulfillment team (Programs and Customer Success) and cross departmentally, specifically with Implementation, Clinical Outreach, and Business Development
- Conduct periodic checks of state licensing boards and relevant certifications as well as program audits to ensure accuracy and continued compliance with all AMO contracted medical professionals
- Review immunizations and all other required paperwork before organizing and sending to the clinical site for final approval and enrollment
- Work closely with the Implementation team to finalize program onboarding to the AMO platform, while educating preceptors on the value of hosting trainees and guiding them from initial placement requests through the completion of clinical rotations, including coordinating scheduling between sites, students, and schools. Collaborate on department projects aimed at streamlining processes, engaging current preceptors, auditing programs, and fulfilling data-driven goals and KPIs
- Work closely with preceptor and AMO Site Coordinator to assist with hospital credentialing requirements and contact information for affiliation agreements
- Work closely with Clinical Outreach team to recruit new sites and build strong referral networks
- Support payment setup and stipend negotiations
- Grow and maintain a knowledge base of healthcare, medical education, and our evolving products and services
Skills:
- Strong communication skills with the capacity to communicate well internally and externally across both verbal and written channels
- Ability to upsell and present new offerings to clients in a