Position: Mortgage Broker Assistant / Loan Packager (Australia Market)
Salary: PHP 70,000 - PHP 80,000
Working Hours & Conditions: Mondays to Fridays; 9:00AM to 6:00PM AEST
Holidays: Australian Holidays
OVERVIEW:
TThis is not a traditional support role — you are the engine room. You will take full ownership of loan files from lodgement through to settlement, managing a high-volume pipeline across residential, commercial, and car loans while supporting more than 150 local families each year. This is a 2IC position offering direct mentorship from a senior broker, a results-driven remote work culture, and a clear pathway toward becoming a broker yourself.
RESPONSIBILITIES:
- Manage loan files end-to-end with minimal supervision, from application through to settlement.
- Prepare compliant loan applications and drive deals through to settlement.
- Conduct high-level bank statement analysis — accurately identifying income, expenses, dishonours, gambling patterns, and true living costs.
- Perform credit checks, extract income data, and prepare detailed loan proposals.
- Prepare and maintain key documentation including Game Plan documents and AOLs.
- Accurately name, verify, and organise supporting documents in line with compliance requirements.
- Update and maintain CRM records, including correct uploading, renaming, and version control of documents.
- Liaise confidently with clients, lenders, and third parties throughout the loan process.
- Coordinate post-settlement activities, including conducting annual reviews and liaising with internal and external stakeholders.
- Issue and manage "Hello Book" documentation to support client onboarding.
- Stay current with lender policies, credit guidelines, and industry trends.
- Identify and implement process improvements to drive operational efficiency.
Requirements
MUST HAVES:
- 5+ years of experience in mortgage broking or loan processing — Australian market experience strongly preferred (non-negotiable).
- Proven track record of managing end-to-end loan lodgements independently with minimal supervision (non-negotiable).
- Proficiency in using ApplyOnline or similar broker loan platforms.
- Strong MyCRM experience — actively used within the last 12 months, with at least 2 years hands-on (non-negotiable).
- Advanced bank statement analysis skills — ability to interpret complex financial behaviour, not just follow a checklist.
- Demonstrated ability to manage a high-volume pipeline without compromising quality.
- Strong working knowledge of loan packaging, servicing, pricing, and credit checks.
- Experience across multiple lending products including home, commercial, equipment, and car loans.
- Clear and confident communicator with strong problem-solving ability.
- Highly organised with exceptional attention to detail and accuracy in data entry and document preparation.
- Comfortable working independently within a small, accountable team.
- Demonstrates initiative, accountability, and a proactive approach to resolving issues.
PREFERRED SKILLS (nice to have)
- Experience conducting credit analysis to evaluate risk and strengthen loan recommendations.
- Tech-savvy with loan CRMs, calculators, and digital document management systems.
- Exposure to a broad range of Australian lending products across residential, commercial, and asset finance.