About the role
- Do you want a rewarding career that involves making an impact on people’s lives? We are looking for team members who excel at high volume telephonic sales. If you are motivated by commissions or bonuses that can be earned by simply gaining the confidence of customers to sign them up for assistance, then our Sales Intake Specialist role is the position for you! As a Sales Intake Specialist, you will balance your work day between servicing customers on inbound calls and managing your case load inventory. You will guide the customer through an evaluation process to determine eligibility for Social Security Disability Insurance (SSDI) or veterans’ disability appeals services. Your focus will be on creating a positive, lasting impression through excellent customer service, sales, education and relationship building techniques.
What you'll do
- Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup.
- Thrive in a fast-paced, multi-tasking type of work environment.
- Are self-motivated to succeed but also enjoy a competitive, monthly incentive program.
- Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction.
- Demonstrate tact and diplomacy in handling problem solving situations.
- Have the ability to learn complex government programs and Allsup processes, in a remote training environment.
- Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions.
Qualifications
- Experience in sales or customer service-related field
- Ability to work in fast paced environment while navigating multiple complex software programs using a variety of resources.
- Excellent verbal and written professional communication skills
- A high level of initiative and drive to succeed, coupled with an ability to independently problem solve.
Benefits
- Three weeks of paid, interactive training, followed by a supportive mentor program.
- Remote work environment with company provided equipment
- Department hours of operation: Monday through Friday 7am-7pm CST
- Competitive incentive program, with potential of up to $2,500 per month
- Health, Dental, and Vision Insurance
- 401(K) Matching
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Spending and Health Savings Account
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.