We are currently looking to hire a CX Analyst (Chinese Speaker) to join our global team remotely.
Who we are:
Founded in 2006, today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing
You will join a dynamic and fast-paced environment and work closely with our data and project teams to deliver high-quality insights to clients.
Your responsibilities will include:
- Processing and analyzing primary research data
- Interpreting statistical data and presenting insights in a clear, storytelling format
- Supporting the preparation of client reports and presentations
- Collaborating with project managers to propose actionable recommendations
- Managing timelines and deliverables across assigned projects or regions
- Proofreading and validating reports to ensure accuracy and quality
- Collecting and consolidating industry insights into reports and presentations
Requirements
What you will bring along
- 1 to 3 years of experience as a CX Analyst, Market Research Analyst, Data Analyst, or in a similar role
- Proficiency in Chinese is mandatory
- Hands-on experience with Power BI, SQL, Python, or automation tools
- Strong interest in the luxury and fashion industry
- Advanced proficiency in MS Office, especially Excel, PowerPoint, and Word
- Strong analytical mindset with the ability to interpret data and generate insights
- Good time management skills with the ability to handle multiple projects
- High attention to detail and a structured approach to work
- Strong communication and presentation skills
- Excellent written and verbal communication skills in English
- Academic background in Statistics, Marketing, Psychology, Economics, or a related field
Why join us
At CXG, you will be part of a diverse and international team, working with leading luxury brands across the globe. We offer a collaborative environment where you can grow your analytical and client-facing skills while contributing to meaningful projects.