About the role
We are seeking an experienced and mature Delivery Director with a strong background in SLED/FED (State, Local, Education, and Federal) staffing. The ideal candidate will bring deep expertise in managing large offshore delivery teams supporting MSP-driven and direct agency clients across the U.S. public sector.
This role requires strong leadership, operational rigor, and stakeholder management capabilities to ensure consistent delivery excellence, compliance, and scalability across multiple accounts.
Location : Noida
Key Responsibilities
Client & Delivery Management
- Lead end-to-end staffing delivery for SLED/FED public-sector clients through MSPs and direct agency engagements.
- Act as the primary offshore delivery owner, ensuring achievement of all performance metrics, SLAs, and compliance requirements.
- Build and maintain strong working relationships with MSP program managers, onshore account leaders, and client stakeholders.
- Ensure high-quality candidate submittals, healthy interview-to-hire ratios, and timely onboarding.
- Drive delivery governance, reporting cadence, and process alignment with client expectations.
Team Leadership
- Lead, mentor, and scale a delivery organization of 30–45 professionals, including recruiters, team leads, and account managers, across multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).
- Establish structured training programs, mentoring frameworks, and KPI-driven performance management.
- Foster a culture of accountability, transparency, collaboration, and continuous improvement.
Operational & Strategic Leadership
- Partner with senior leadership to identify growth opportunities, new requisition categories, and process optimization initiatives.
- Leverage MSP platforms such as Beeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba, along with internal ATS tools including JobDiva, Ceipal, and JobTwine.
- Support RFP/RFI responses, new client transitions, and participate in Quarterly Business Reviews (QBRs) and leadership discussions.
- Monitor and improve key delivery metrics, including fill rates, submittal-to-hire ratios, and recruiter productivity.
- Ensure high standards of reporting accuracy, data hygiene, and SLA compliance.
- Oversee gross margin control, pay-to-bill alignment, and delivery efficiency optimization.
Required Skills & Qualifications
- 9+ years of experience in U.S. staffing/recruitment, with 3–5 years focused on SLED/FED or public-sector clients.
- Strong experience working with MSPs and direct government agencies.
- Proven track record of managing large offshore delivery teams (30–45 headcount).
- Solid understanding of U.S. public-sector procurement processes, compliance standards, and contracting frameworks.
- Excellent leadership, communication, and stakeholder management capabilities.
- Strong analytical mindset with exposure to automation, AI-driven tools, and data-led recruiting platforms.
For more details : please reach out to us at snehi.j@cynetcorp.com