Position Title: Vice President, Financial Operations
Reporting Line: Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).
Location: Fully Remote or Hybrid, determined by candidate location and business needs on a case-by-case basis.
General Purpose: Responsible for leading the Payment Operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.
Specific Objectives (~12 months):
Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.
Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.
Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.
Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.
Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.
Increase automation of payment processing activities in line with agreed quarterly targets.
Strategically manage payment routes to reduce settlement costs and overall PSP expenses.
Mentor and manage a globally distributed Financial Operations team to maintain consistent performance, accountability, and service standards.
Provide clear and timely communication to senior management on Financial Operations performance, risks, incidents, and strategic initiatives.
Manage chargeback and dispute processing within agreed service level agreements (SLAs).
Key Activities:
Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.
Continually assess team capability, coach team members, and support ongoing performance improvement.
Resolve payment functionality issues and address complex operational or program-related issues.
Maintain payment and order processing workflows according to established priorities.
Drive achievement of agreed qualitative and quantitative operational targets.
Analyze payment operations statistics and compile accurate performance reports.
Coordinate with development and technology teams to continually improve the customer payment experience.
Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.
Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.
Supervise technical integrations with Payment Service Providers (PSPs).
Requirements
Key Competences:
Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).
Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.
Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.
Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.
Likely Current Job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.
Benefits
Employer Value Proposition:
Join a global CFD brokerage and cryptocurrency exchange in a high-impact Financial Operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.
Compensation: Competitive base salary plus variable pay, determined based on candidate experience.
Assessment Process: Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.