Account Manager

About Crypto Finance

Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services. As of 25 January 2025, Crypto Finance secured a MiCAR license for the European market as one of the first providers in the EU. Crypto Finance AG is a SIX-approved crypto custodian for ETP issuers.

For more information, please visit our website at: About us - Crypto Finance

We are looking for an Account Manager in charge of servicing the digital asset needs of banks and asset managers. In this role, you will leverage your passion for client service and the cross-selling of new products, as well as services to strategically manage accounts, assisting traditional financial institutions entering into a new digital asset class. The starting date is as soon as possible at our office on the 24th floor of the Prime Tower in Zurich.

About the role

The team you will join is responsible for identifying new business opportunities, prospect conversion, and the growth and servicing of institutional and professional client relationships. Target clients are primarily banks and asset managers interested in establishing and growing their own digital asset offerings. Our services offered include digital asset trading, custody, staking and tokenization.

This role is focused specifically on managing relationships with late-stage prospects and clients. The Account Manager develops strong ties within large organizations to strengthen client relationships, monitors developments in the market, and anticipates client needs to offer required services.

This is a great opportunity to further develop your expertise in client-facing processes, and to gain insights into the economics of the dynamic digital assets industry, while fostering your career in a dynamic and fast-growing industry.

Key Responsibilities

• Strategically manage key accounts, ensuring clients can make optimal use of Crypto Finance’s products and services
• Build strong relationships within large organizations to deepen client engagement and facilitate cross‑selling opportunities
• Collaborate with internal and external stakeholders to convert late‑stage prospects into clients, prioritizing efforts to anticipate and address prospective client needs
• Act as a second line of defence for designated AML and KYC topics, maintaining a compliance‑focused client base and demonstrating a strong understanding of applicable AML and KYC frameworks and requirements
• Further develop market presence by attending selected conferences, monitoring regulatory developments, and building a strong institutional and professional prospect network
• Develop and maintain close working relationships with internal departments, including Compliance, Trading, Operations, and Legal
• Maintain an expert‑level understanding of the trading and custody platforms, as well as other products, to provide knowledgeable and effective client support
• Maintain an expert‑level understanding of the digital asset market landscape
• Apply a systematic approach to relationship management, including the maintenance of complete and accurate client account documentation
• Update and maintain the CRM system to ensure accurate and comprehensive recordkeeping of all client relationships
• Ensure full compliance with all applicable regulations and restrictions

Requirements

• A motivated individual with 4-5 years of relevant experience in Account Management, Sales for institutional clients, or similar function at a financial institution or a technology company operating in the financial sector
• Strong interest in blockchain technology and digital assets, including a solid understanding of the crypto asset market
• Relevant university degree (e.g., Business Administration, Science, Mathematics, Engineering) or equivalent practical experience
• Excellent interpersonal and relationship-building skills, combined with a strong team-player mindset
• Highly proactive, outgoing, and self-driven personality
• High attention to detail and accuracy, paired with a hands-on and solution-orientied mentality
• Excellent analytical, quantitative, and organizational skills, with the ability to manage multiple ad-hoc projects simultaneously
• Solid MS Office skills (Excel, PowerPoint, etc.), and the ability to quickly adapt to new tools and systems
• Proficient written and spoken English and German; any additional European languages is a plus

Benefits

• Become a part of a leading company in the crypto asset space
• Great company culture within an established and renowned group
• Gain deep insights into crypto asset trading, market making, execution strategies, settlement, and custody, etc.
• Work in an exciting, fast-paced, and expanding industry with opportunities and a range of topics that go beyond the traditional financial industry

• Team-oriented and entrepreneurial mindset with high ethical standards

Culture

At the heart of our company, we prioritize:

• Innovation and Continuous Learning
• Collaboration and Knowledge Sharing
• Entrepreneurial Spirit and Flat Hierarchies
• Values such as Excellence, Delivery, Ownership, Passion, and Unity

Please note:

We do not accept CVs from recruiting or staffing agencies

Due to Swiss labour legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.