Branch Allocator

Position Overview:

We are seeking a highly organised and detail-oriented Branch Allocator to join our Service team. This role plays a critical part in ensuring the efficient coordination of field service operations through effective call allocation, system maintenance, and responsive communication.

Requirements

Key Responsibilities

• Allocate service calls to Field Service Technicians in line with branch KPIs.
• Respond to communications from technicians promptly and effectively.
• Log customer breakdown requests received from Service Technicians, as well as external and internal customers.
• Schedule PMP requests from external and internal customers and allocate PMP calls in line with the branch procedures.
• Maintain Field Service Technician details, customer details, and all other related system information as required ensuring that they are all up to date.
• Monitor and manage the service bookings inbox ensuring all emails are responded to within required timeframes.

Skills and Experience

• Relevant industry experience is desirable.
• Strong attention to detail and a results-driven mindset.
• Sound analytical and problem-solving skills.
• Well-developed communication and interpersonal skills
• Demonstrated ability to operate as an effective team member.
• High-level organisational skills and the ability to balance multiple priorities.
• Advanced computing skills

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.