Do you want to work with international fashion brands and retailers and help us solidify our position as a leading innovator in the tech industry? Do you thrive on helping others with expert advice and taking decisive action? If so, you've found the perfect fit! As a Technical Support Specialist, you'll be the primary point of contact for our clients, ensuring our customers receive top-notch support. You're the first person they turn to for guidance on our products, and you're the one they count on when something unexpectedly goes wrong.
In this role, you’ll be closely connected to teams across the company. You’ll collaborate daily with Data Integration Managers, Product Success Managers, Account Managers, and other internal experts to solve customer issues, share feedback, and improve the way we support our products. Here, your next career step is just a department away, all you need is the drive to go for it.
What You'll Be Doing
Handle customer requests via phone and ticketing systems, providing clear, professional, and empathetic communication while guiding users step by step through issues and general inquiries.
Diagnose and resolve product-related and technical issues, owning tickets end-to-end including prioritization, follow-ups, documentation, and escalation when needed.
Maintain accurate ticket records and ensure high-quality, timely responses and resolutions across all support activities.
Collaborate closely with Product, Engineering, Customer Success, and Account Management teams, acting as a bridge by sharing customer feedback and insights.
Identify recurring issues, contribute to help center content and internal documentation, and continuously improve support processes and efficiency.