We’re looking for an ambitious and results-driven Regional Director, Engagement & Scientific Architecture to join our growing team. This is a player-coach role: you will lead and develop a team of Engagement Managers and Scientific Architects across North America while maintaining a direct individual contributor workload across strategic accounts. You will be expected to model the work — owning customer outcomes, driving deployments, and staying close to the science — while building the team’s capability and delivery quality around you.
If you’re passionate about cutting-edge technology and thrive in a fast-paced, mission-driven environment, we want to hear from you.
What you’ll do:
Strategy & Delivery
- Own and execute the North America post-sale delivery strategy across Engagement Managers and Scientific Architects, ensuring alignment with Albert’s Transform 2.0 outcome-based model and regional customer health objectives.
- Hold regional accountability for customer health metrics, platform adoption, time-to-value, and NPS across the North America portfolio, translating data into actionable plans for the team.
- Partner with Pre-Sales, Commercial Operations, and Product to ensure seamless pre-to-post-sale handoffs and that regional insights inform GTM strategy and product direction.
- Define team-level delivery standards, playbooks, and quality controls that enable consistent, repeatable execution of Albert’s Wave deployment model across the region.
Execution & Collaboration
- Lead and develop a blended team of Engagement Managers and Scientific Architects; manage resourcing, workload allocation, and delivery quality across North America accounts.
- Maintain a direct individual contributor workload across a defined set of strategic North America accounts — personally owning engagement delivery, executive relationships, and value outcomes alongside your management responsibilities.
- Drive consistent execution of Albert’s Wave deployment model, ensuring well-scoped, time-bound delivery cycles across the team and establishing clear performance standards.
- Collaborate with Customer Engineering, Product, and Commercial Operations to resolve escalations, improve delivery tooling, and standardize workflows in Vitally.
- Act as a cross-functional connector between the North America delivery team and global functions, ensuring regional priorities are represented and resourced.
Leadership & Impact
- Build a high-performing regional team through deliberate hiring, onboarding, coaching, and career development; create clear growth paths for Engagement Managers and Scientific Architects.