Overview
The focus of this leadership role is to provide clear sales and client management and operational governance, to support and grow CPM’s fundraising Team on behalf of our client MSF.
This part-time role will support the small but important fundraising team through sales management, recruitment and retention, while providing communication, reporting and insights to our MSF client.
The Fundraising Manager will be a champion for CPM’s DNA values; helping to protect and promote CPM and our clients’ security and reputation while delivering exceptional service and relationship management for our client partners.
The Primary Responsibilities for This Role Are:
· Lead and manage the field fundraising Team
· Own the daily client relationship
· Monitor sales compliance and proactively develop training protocols, compliance & safety checks and reporting structures
· Support operational activity through effective resource allocation and people management
· Promote effective communication routes between the Sales & Operations Teams, and between CPM and the client
· Deliver accurate and timely reports to management as required
· Generate new ideas and ways of working focusing on efficiencies
Requirements
· At least 2 years’ experience in a role with a demonstrable focus on fundraising / field sales
· At least 2 years’ experience in client facing or sales management role
· Prior experience and proven advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint and Outlook)
Competencies
· Ability to promote a highly compliant sales environment
· Confidence in dealing with decision makers and influencers, internally & externally
· Ability to remain organised and structured within a fast paced and dynamic environment
· Understanding of client needs and ability to tailor and communicate solutions which deliver client satisfaction while maximising commercial performance for CPM
· Strong written, verbal and phone communication skills
· Skills to identify and fix potential gaps in governance, compliance, safety and security
· Strong relationship building skills
· Analytical skills and ability to translate data into meaningful insights
· Effective time management and organisation skills to maximise effectiveness through this part time role
· Commitment to process and account improvements through constructive critical appraisal of role
Measures of Success
· Achieve assigned KPIs on sales, commercial and client delivery metrics
· Strong feedback on client engagement survey
· 100% on-time and accurate reporting
· Identify and implement one new / improved way of working each quarter which delivers added value for the client and/or improved efficiencies and cost management for CPM
Benefits
· Flexible working conditions and a high degree of autonomy
· Employee Assistance Programme
· Performance related bonus
· Employee Benefits scheme including TaxSaver Scheme, Bike to Work, study support, fertility support and more