At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.
Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.
At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.
Senior Sales Operations Analyst Role:
As a member of the company’s Sales Operations team, the Senior Sales Operations Analyst is responsible for providing ongoing, daily support to the Sales organization. As a key member of the sales operations team, the Senior Sales Operations Analyst will contribute to the overall success of the sales organization by acting as a subject matter expert in the areas of sales process and documentation, systems and training, account management, as well as data analytics and reporting of key departmental metrics and results.
Duties:
- Provide remote support to 30+ sales representatives daily as needed
- Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis.
- Serve as the subject matter expert (SME) for strategic account support
- Serve as a consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote-to-order support
- Assist in the creation and maintenance of reporting and analytics (utilizing MicroSoft Excel and Salesforce reports)
- Assist with complex and/or time-sensitive administrative tasks for the sales team as needed
- Provide regular coaching to field sales and support groups on company’s best practices
- Identifies process gaps that impact the customer experience and partners with the rest of the sales operations team to resolve those gaps
- Maintain renewal forecasts and dashboards for the sales organization.
- Leads efforts with sales team on reporting of quarterly renewal activities including leading meetings to collect status and updates on outstanding customer renewals
- Works with department leadership to highlight and address known training gaps in the field
- Analysis and documentation of existing sales processes
- Provide feedback and recommendations for improvement of departmental processes where appropriate
- In partnership with the respective organizations, help facilitate the customer move out and relocation process
- Support system release activity by coordinating requirements, gathering, documentation, user acceptance testing and communication.
- Lead and help refine annual account realignment effort
- Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.
Requirements
Knowledge, Skills & Abilities:
- Ability to thrive in a hybrid work environment, with regular on-site presence of up to 3 days per week (Tuesday, Wednesday & Thursday). Docusign Envelope ID: B52E75ED-DADB-4E97-AB3E-8B48372CF3EA
- Flexibility to travel up to 10%, with the potential for increased travel or in-office presence as business needs evolve.
- Experience working in a high touch, fast paced sales or customer care organization
- High level of customer (internal or external) focused service
- Experience and passion for support and customer service
- Self-starter that does not need constant supervision to be effective
- Experience with Salesforce.com (admin or analytics certifications are a plus)
- Ability to multi-task and make good decisions
- Excels in a team-oriented work environment
- Excellent interpersonal, verbal, and written communication skills
- Exhibits a strong work ethic and accountability to deadlines
- Advanced computer skills (primarily Microsoft Outlook and Excel)
- Ability to analyze multiple requests for support and prioritize appropriately
- Strong interpersonal skills and the ability to communicate with people of different title, ethnicity, age and experience level
- Detail oriented with some financial acumen
Education/Experience:
- Bachelors degree from an accredited college or university, or equivalent combination of education and experience preferred
- Telecommunications or data center industry preferred
- Experience with Salesforce.com, customer billing issues and inquiries, and Microsoft Excel
- Experience with Visio and/or process documentation and mapping
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the job’s duties, the employee is occasionally required to stand; walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel is required.
Compensation:
Compensation for this role includes a base salary between $90,000 to $100,000. This role is also eligible for an annual bonus and equity, based upon individual and company performance.
Posting Timeline:
This position is expected to be posted through April 29, 2026.
Benefits
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans
- Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan (ESPP) with a 15% discount
- 16 days of paid time off (PTO)11 paid company holidays and additional floating holidays
- Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
- Free parking or a company contribution toward a public transit pass
Additional Perks
- Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
- Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
- Technology Stipend: $100 monthly stipend.
- Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
- Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
- Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
- Pet Insurance: Keep your furry friends healthy and happy
- Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
- Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
- Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
- Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
- Discounts: Discounts, cash back offers and perks on thousands of brands
- LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos
General Statements -
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for wo