OSC Technician, Network (Swing) (1913)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

OSC Technician, Network Role:

As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Network

Manager, the OCS Network Technician will be responsible for a variety of IP and Telecom Engineering

support, performing network related troubleshooting and configuration. Management of network and

facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety

of systems and devices on various platforms. The role will be able to manage small projects

independently.

We are currently hiring for the Swing Shift: 6:30pm - 3am EST / 3:30pm -12:00pm PST Tuesday - Saturday

Duties:

• Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required
• Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
• Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
• 1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
• 2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
• Continuous improvement of overall network to strengthen network reliability and scalability
• Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
• Manage IPAM Database
• Participate in the documentation of network configurations, procedures and troubleshooting steps
• Review/Implement maintenance requests and analyze for risk to customers from a global perspective - Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications. Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
• Responsible for monitoring CoreSite’s Data Center network equipment, critical systems and infrastructure. Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required
• Provide dedicated alarm monitoring for specific maintenance events as they occur. Work directly with the local field operations team performing the maintenance to ensure the
• MOP is adhered to and uptime is maximized.
• Provide Tier 2 troubleshooting input during an event related to the power and cooling plant
• Manage facilitation of a high severity incident bridge -Determine appropriate resources to engage and notify to join the bridge. Provide OSC incident notifications to the appropriate groups impacted. Deliver internal incident broadcast to Senior Management. Maintain incident records during an event
• Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate
• Provide day-to-day customer support as needed while on shift
• Provide day-to-day support and training to CoreSite team members related to the network
• Perform other duties as specified in the Standard Operating Procedures and/or as directed by
• CoreSite Management
• Travel to other CoreSite data center for onsite support and/or maintenance
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values
• Other projects and duties as assigned

Requirements

Knowledge, Skills & Abilities:

• A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed
• Familiar with Computerized Maintenance Management Systems
• Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration
• Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.
• Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.
• Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.
• Good understanding of the OSI Reference Model
• Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks
• Experience working with SONET network elements
• Experience working with DWDM
• Good understanding of Peering or experience working with Internet Exchange Points
• Experience dealing with Tier 1 & 2 carriers, ISPs, etc.
• Understanding of copper and fiber cabling
• Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems
• Excellent written and verbal communications skills
• Strong attention to detail and organizational skills
• Strong problem solving and troubleshooting skills
• Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio
• Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure
• Proven ability to work independently with little supervision
• Ability to take initiative and work with a sense of urgency that puts the customer first
• Ability to type 50 wpm; general computer skills are essential

Education/Experience:

• Experience working in a data center environment
• At least 3 years of networking experience with Brocade and Cisco OS or equivalent
• At least 3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred
• Bachelor’s or trade school degree preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the job’s essential functions. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Compensation:

Compensation for this role includes a base salary between $32.00 and $40.00 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disabi