Value Engineer

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems.

Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.

Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.

Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes.

A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.

We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.

Enterprise organisations do not buy software — they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship.

Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now — at the stage where it will have the most impact on commercial outcomes.

This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work — identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered.

Pre-sale, you build the business case that justifies the investment decision. Post-sale, you track and prove the value that was promised. Across the full lifecycle, you ensure that every Complexio customer can articulate — internally and externally — exactly what the platform is worth to their organisation.

You will work alongside the CRO, Client Directors, and Solutions Consultants in customer-facing engagements, and you will work internally with Product and Engineering to ensure that value realisation data feeds back into how Complexio builds and prioritises. This is a high-influence role at a company where the ability to quantify and communicate business value is a direct commercial differentiator.

Requirements

Value Discovery & Business Case Development

• Lead structured value discovery engagements with prospective customers — working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap

• Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact

• Build rigorous, defensible business cases for Complexio deployments — quantifying value across dimensions including:

○ Labour time recovered from manual task execution and coordination overhead

○ Error and exception rates reduced through automated workflow execution

○ Decision cycle times shortened through real-time operational intelligence

○ Revenue at risk protected through earlier identification of operational exceptions

○ Cost of delay reduced across procurement, chartering, scheduling, and operational workflows

○ Compliance and audit cost reduced through automated logging and traceability

• Translate business case outputs into executive-ready materials — CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders

• Validate assumptions with customers through structured interviews, data analysis, and process observation — never building a business case on hypotheticals that will be challenged at approval

Pre-Sales Value Engagement

• Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles — joining customer engagements specifically to lead the value and business case workstream

• Run executive value workshops with customer C-suite and operational leadership — structured sessions that move from pain identification through to quantified opportunity in a single engagement

• Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process

• Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles

• Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms

Post-Sale Value Realisation

• Own the value realisation framework for Complexio's customer base — defining how value is tracked, measured, and reported from deployment through to steady-state operation

• Establish baseline metrics with customers at the point of deployment — agreeing the operational and financial KPIs against which Complexio's impact will be measured

• Conduct regular value reviews with customers — producing clear, evidence-based reports that document what has been delivered against what was committed

• Work with Client Directors to use value realisation data as the foundation for renewal and expansion conversations — replacing opinion-based selling with evidence-based commercial discussions

• Identify accounts where realised value is below expectation and work with Delivery, Product, and Customer Success to understand and address the root cause

Value Benchmarking & Market Intelligence

• Build and maintain Complexio's value benchmark library — a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities

• Develop sector-specific value models for Complexio's primary markets — maritime operations, energy trading, industrial workflow management — grounded in real customer data and validated against industry benchmarks

• Track and analyse how value accrues over time across the customer base — identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes

• Monitor competitive value positioning — understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes

Internal Value Enablement

• Build and maintain a value engineering toolkit accessible to the broader commercial team — including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates

• Train and coach Client Directors and Sales on value-based selling techniques — shifting conversations from feature discussion to business outcome quantification

• Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measure