In this role, you are responsible for the training strategy for Austria and manage the planning, implementation, and further development of all training measures based on the cross-country strategy (AT/DE). Your goal is to sustainably strengthen the technical and consulting expertise of our target groups and make the effectiveness of these measures measurable. As a passionate brand ambassador, you empower internal and external teams to optimally present our premium products at the Point of Sale (POS).
Strategy & Analysis: You analyze training needs based on market and performance data (KPIs) and develop target-group-oriented, practical training concepts (in-person, digital, hybrid).
Empowerment & Implementation: You train and coach external specialist consultants as well as internal sales teams and multipliers.
Representation: You conduct training for strategic retail partners (e.g., MediaMarkt) and represent us at trade fairs and events.
Quality Management: You define key performance indicators, evaluate the transfer of knowledge into daily work, and continuously optimize existing concepts.
Innovation: You support the expansion of digital learning formats and actively develop the internal training platform (De'Longhi Academy).
Interface Management: You work closely with training management in DE/AT as well as local sales and marketing to effectively support sales targets.
Active Specialist Consulting: In exceptional cases (e.g., major trade fairs), you act directly with customers to make the brand tangible as an expert.