Role: Analyst Confirmation - FX and Precious Metals Options
Location: Kuala Lumpur (Hybrid)
Employment Type: Permanent
Role Overview:
This position lies within the FX and Precious Metals Options Confirmation Team Operations. The role would be to perform Inbound processing such as Affirmation & Chasing, Indexing & Matching and process all other ad-hoc tasks in Confirmations across the FX and Precious Metals Option, focusing and ensuring the timely confirmation retrieval within the HKMA, EMIR, DFA, and other regulatory requirements.
Individual needs to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in this role. Meeting customer service delivery within agreed operating guidelines and the respective currency payment cut-off time and due diligence requirements are also a core aspect of this role.
Core Responsibilities:
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLA's.
Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
Supporting the team performance within the department supporting all product lines and initiatives.
Supporting the daily operations ensuring that customers receive quality service through all channels of customer contact.
Ensure achievement of Service Level Agreement ( SLA ) targets by self, prevent and mitigate operational losses and utilize budget and resources within established requirements.
Assistant Manager together with the AVP conceptualizes, develops, and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business thrusts.