Being an Operational Client Relationship Manager at Delta Capita Report Hub means being the go-to partner for our clients - helping them navigate complex reporting needs with confidence. You’re not just solving problems; you’re building trust, driving improvements, and making a real impact on how the financial world stays connected and compliant. It’s a role where your voice matters, your relationships grow, and your work truly makes a difference.
The Impact You Will Have in This Role:
As an Operational Client Relationship Manager, you will be responsible for delivering exceptional service to Report Hub clients by acting as a trusted advisor and advocate. You will manage complex client relationships, help resolve production issues, and coordinate with internal teams to ensure seamless client experience. This role requires a deep understanding of Report Hub, strong analytical skills, and the ability to drive continuous improvement in service delivery.
You will serve as the primary point of contact for strategic clients, providing dedicated support and acting as the second level of escalation for production and integration / system configuration queries. Your role will involve cross-functional collaboration with Product, Integration, Support, Technology, Legal, and Compliance teams to ensure timely and effective resolution of client issues.