Who we are
BOGGI Milano is an Italian brand that blends sartorial tradition with contemporary spirit.
We believe in the value of people and the strength of teamwork: each boutique is a place where elegance, passion, and service come together to create an excellent customer experience.
Business Results & Brand Excellence:
Lead by example on the sales floor to deliver an elevated omnichannel customer experience aligned with Boggi Milano’s service and brand standards
Partner with the Store Manager to analyze sales performance, KPIs, and customer insights, translating data into actionable plans that drive results
Drive CRM and clienteling execution to build long-term customer relationships and increase retention
Ensure timely and effective resolution of customer feedback and service issues, strengthening loyalty and brand trust
Support daily scheduling, floor coverage, and task delegation to maximize productivity and service excellence
Continuously observe selling behaviors and service execution, providing real-time coaching and performance feedback
Oversee inventory levels in alignment with sales trends, collaborating with Merchandising, the Store Manager, and District leadership
People Development & Team Leadership:
Serve as a hands-on, floor-focused leader, actively coaching and developing the sales team through observation, feedback, and side-by-side selling
Translate store and company goals into clear individual performance expectations and development plans in partnership with the Store Manager
Coach and develop selling, styling, and clienteling skills to elevate individual and team performance
Identify high-potential team members and support internal growth and succession planning
Lead and participate in team meetings to communicate results, align priorities, recognize performance, and reinforce accountability
Support the onboarding and training of new hires, ensuring a strong start and clear understanding of expectations
Partner with the Store Manager and Training teams to deliver targeted learning and development initiatives
Foster an inclusive, collaborative, and high-performance culture aligned with Boggi Milano’s values
Operations:
Support hiring efforts and workforce planning to ensure appropriate staffing levels and strong talent pipelines
Partner with the Store Manager and HR to address employee relations matters with professionalism and discretion
Ensure the store environment meets brand standards for presentation, cleanliness, organization, and professional appearance
Oversee inventory management, including stockroom organization, replenishment, cycle counts, and physical inventories
Ensure accurate execution of omnichannel processes such as BOPIS, ship-from-store, and returns
Ensure adherence to company policies and procedures, implementing corrective actions or additional training as needed
Protect company assets through proper loss prevention practices and monitoring of security systems
Ensure compliance with U.S. labor laws, wage and hour regulations, and health and safety standards
Oversee administrative tasks, timekeeping, and cash handling to ensure accuracy and compliance
Communicate effectively with the Store Manager and corporate partners on store performance and operational needs
Qualifications:
Minimum of 3+ years of leadership experience in men’s wear, premium menswear retail.
Proven experience working with sales metrics and KPIs, with the ability to analyze results and drive team performance
Results-oriented with a strong focus on achieving sales targets and motivating teams to meet goals
Skilled in coaching, training, and developing team members to improve selling skills, product knowledge, and customer service
Ability to set and maintain high standards of service, ensuring each customer receives an exceptional experience that reflects the brand
Comfortable working in diverse and fast-paced retail environments
Strong knowledge of fashion trends, seasonal styles, and the competitive landscape in the retail industry
Ability to embody and promote the brand’s identity, style, and ethos, serving as a role model for the team
Proficient with POS systems, inventory management software, and digital tools for omnichannel retail, including click-and-collect
Analytical skills to interpret sales data, understand customer behavior, and identify opportunities for improvement
Excellent verbal and written communication skills to convey goals, policies, and procedures effectively
Physical ability to lift up to 35 lbs. and stand for extended periods
Flexible to work weekends, holidays, and peak retail seasons; must be available to work weekend days (Friday, Saturday, Sunday) depending on business needs. As well as work Holidays, blackout periods (Nov - Jan).