The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, we have over 400 staff within our Irish clinics. The business operates diagnostic imaging and minor injuries centres' around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations.
We are now seeking an experienced Patient Administrator to join our team in Tallaght
The Patient Administrator plays a vital role in ensuring the smooth and efficient operation of patient-facing services. This role involves managing patient appointments, maintaining accurate records, supporting clinical staff, and delivering excellent customer service to patients and their families.
Responsibilities:
Patient Coordination:
Greet and assist patients in person, by phone, or via email in a professional and courteous manner.
Schedule, confirm, and manage patient appointments, ensuring optimal use of clinical resources.
Register new patients and update existing records accurately in the patient management system.
Provide patients with necessary information regarding appointments, procedures, and clinic policies.
Administrative Support:
Maintain and organize patient files, ensuring confidentiality and compliance with data protection regulations.
Process referrals, medical reports, and correspondence in a timely and accurate manner.
Liaise with clinical staff to coordinate patient flow and support service delivery.
Handle patient queries and complaints, escalating issues when necessary.
Systems and Documentation:
Use software to manage patient data and appointment schedules.
Ensure all documentation is completed accurately and filed appropriately.
Generate reports and assist with audits as required by management.
Compliance and Quality:
Adhere to all relevant policies, procedures, and regulatory standards.
Maintain a clean and organized reception and administrative area.
Participate in quality improvement initiatives and contribute to service development.