Part of the Affidea group, Orthoderm Private Clinic is recognised as leading provider of expert care in a range of medical specialties in Northern Ireland. With teams of highly respected consultants and surgeons, the clinic is known for delivering exceptional patient care and clinical excellence.
We are seeking a proactive and professional Administrator to join our busy admin team. The successful candidate will be responsible for delivering an efficient, courteous, and high-quality administration and appointment service, supporting both clinical and operational teams.
This is an excellent opportunity to join a growing, patient-focused healthcare organisation.
Key Responsibilities:
Handle incoming calls, resolving queries promptly and professionally while ensuring accurate booking and record-keeping in line with clinic policies.
Proactively manage outbound calls, including appointment scheduling.
Communicate effectively with medical personnel, patients, local trusts, and GPs.
Record and respond to messages accurately and in a timely manner.
Liaise with internal departments to support smooth clinic operations.
Prepare and manage clinic files, ensuring all documentation is complete and accessible.
Assist with patient recalls and contribute to the preparation of weekly reports.
Type and process clinical correspondence from audio dictation, ensuring timely follow-up.
Maintain effective filing systems.
Provide reception cover as required.
Support private practice management functions.
Provide support at our sister sites as required.