Information Architect – Redesign IRIS Services – Sales Tax Workflows
Background
Revenue Mobilisation, Investment and Trade (REMIT) programme, funded by the UK’s Foreign, Commonwealth and Development Office (FCDO) and implemented by Adam Smith International (ASI) is a technical assistance program aimed at driving reforms that strengthen macroeconomic stability, foster sustained economic growth, promote mutual prosperity, create jobs, and reduce poverty. REMIT supports the Government of Pakistan, its ministries, and institutions in enhancing revenue mobilization, improving the investment climate, reducing trade barriers, and strengthening macroeconomic policy management.
REMIT is engaged with the Federal Board of Revenue (FBR) in a multifaceted collaboration aimed at boosting taxpayer compliance. This includes redesigning various services in FBR’s filing portal with a view to enhance service delivery and user experience. By adopting a Human-Centered Design (HCD) approach, REMIT’s FBR Service Design Initiative (SDI) aims to streamline the taxpayer journey, broaden the tax base, and deliver world-class services for taxpayers, tax agents, and officials, ultimately increasing revenue collection and supporting Pakistan’s economic objectives.
REMIT has been engaged in this initiative since 2023, completing initial assessments and process reviews, Redesigning IRIS features - most notably simplified income tax return design - recently redesigning all income tax workflows for tax collectors and taxpayers on IRIS. This phase involves redesigning the remaining workflows for taxpayers and tax collectors from the Sales Tax front.
Objectives
• Make IRIS Sales Tax services more efficient – Streamline workflows, reduce administrative burden
• Make IRIS Sales Tax services more effective – Improve accuracy of data capture, reduce errors
• Create a seamless omni-channel FBR taxpayer experience – Ensure consistency across tax types
• Create trust with FBR taxpayers and improve FBR's brand – Build confidence through transparent services
• Undertake organizational capacity building – Strengthen FBR's in-house service design capabilities
• Complete the IRIS Digital Transformation – Achieve comprehensive redesign of all taxpayer-facing workflows
Job Summary
The Information Architect will structure and standardise the information ecosystem for Sales Tax registrants, tax agents and FBR Tax officials, ensuring seamless navigationand compliance with FBR and REMIT's strategic objectives. This role entails designing taxonomies, controlled vocabularies, and semantic models to organise complex tax administration content, enabling consistent user experiences across portals and services.
Working across all three phases of the Sales Tax redesign project (Strategic Planning & Current State Analysis, Future State Design Development, and Design Handover), the Information Architect will collaborate with the service design team to analyse existing Sales Tax workflows - including registration, invoice management, return filing, amendments, payments, and correspondence - and develop comprehensive information architecture solutions. The role requires close coordination with FBR stakeholders, PRAL development teams, and the broader design team to ensure that taxonomies and semantic structures align with FBR's regulatory logic, while maintaining consistency with the previously redesigned Income Tax workflows to create a unified IRIS platform experience.
Duties and Responsibilities
• Engage regularly with FBR HQ, PRAL and Field Offices for current state research and analysis.
• Liason with development teams in PRAL for technical integration and adoption.
• Design and implement taxonomies (in line with previous design work), controlled vocabularies, and metadata schemas for Sales Tax Workflows to ensure consistent content organization.
• Support the creation of clean, scalable figma files using auto layoutandcomponents.
• Build and maintain design systems (components, tokens, guidelines)
• Perform and assist in QA to ensure consistency across workflows and outputs.
• Develop semantic models that align tax administration concepts with user needs and regulatory requirements
• Optimise search functionality, filtering systems, and categorisation for taxpayer portals and administrative interfaces
• Create sitemaps, navigation flows, and labeling systems that simplify complex tax processes
• Collaborate with the service design team and FBRs developers during implementation.
• Use AI assisted tools to speed up design workflows.
• Assist the service delivery team in matters regarding implementation.